Terms and Conditions

Last Updated: January 2026

Introduction

Welcome to Get Ryde. By using our website, app, or taxi services in Edinburgh, you agree to these Terms and Conditions, which are essential for legal compliance and understanding your responsibilities.

By booking a ride or using our services, you agree to follow these Terms and Conditions. If you disagree, please do not use our services.

Our Services

Get Ryde provides private hire taxi services, including airport transfers, local city rides, executive travel, and business transport. All bookings are subject to availability.

We aim to provide safe, reliable, and professional service at all times. However, journey times may vary due to traffic, weather, or other conditions beyond our control.

Bookings

Making a Booking

Bookings can be made through our website, app, phone, or email. Providing accurate pickup details, contact information, and journey locations is required to prevent delays or cancellations.

Incorrect or incomplete information may result in delays or cancellation of service.

Booking Confirmation

A booking is confirmed once we accept it and provide confirmation. We reserve the right to refuse or cancel a booking if required for operational or legal reasons.

Pricing and Payments

All prices are agreed at the time of booking unless stated otherwise. Prices may vary depending on distance, time, traffic conditions, or special requirements.

Payments must be made using approved payment methods. We do not store full card or bank details. Failure to make payment may result in the cancellation of the service.

Cancellations and Refunds

You may cancel a booking by contacting us as soon as possible. Cancellation charges may apply depending on the notice given and service type.

Refunds, if applicable, will be processed using the original payment method and may take several working days.

Passenger Responsibilities

Passengers must behave respectfully and follow the driver’s instructions during the journey. Any damage caused to the vehicle may be charged to the passenger.

Passengers are responsible for ensuring that children are adequately supervised and seated safely in accordance with UK law.

Driver Responsibilities

Our drivers are licensed and trained to provide safe and professional service. Drivers have the right to refuse service if a passenger behaves in an unsafe or abusive manner.

Drivers will follow the agreed route unless an alternative route is requested or required due to traffic or safety reasons.

Delays and Service Issues

While we aim to be on time, delays may occur due to traffic, weather, accidents, or road conditions. We are not responsible for delays beyond our control.

We are not liable for missed flights, trains, or appointments due to unforeseen delays.

Lost Property

Get Ryde is not responsible for items left in vehicles. However, we will make reasonable efforts to help recover lost property if reported promptly.

Recovered items may be collected by arrangement, and proof of ownership may be required.

Limitation of Liability

We are not responsible for indirect losses, delays, or inconvenience caused during the journey. Our liability is limited to the cost of the booked service, where permitted by law.

Nothing in these Terms limits your legal rights under UK law.

Use of Website

You must not misuse our website or attempt to access restricted areas. All website content belongs to Get Ryde and may not be copied without permission.

We are not responsible for website interruptions or technical issues.

Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy. By using our services, you agree to how we collect and use your data.

Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated date.

Governing Law

The laws of Scotland and the United Kingdom govern these Terms and Conditions. Any disputes will be handled under UK jurisdiction.

Contact Us

If you have any questions about these Terms and Conditions, please contact us.

Phone: 01315 630 316
Email: info@getryde.co.uk
Location: Edinburgh, Scotland
Service Hours: 24 hours a day, 7 days a week