Privacy Policy
Last Updated: January 2026
Introduction
Welcome to Get Ryde. Your privacy is essential to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, mobile application, or taxi services in Edinburgh.
By using our services, you can trust that your information is handled with care and in accordance with this Privacy Policy. Please read it carefully to understand how your data is protected and your rights are respected.
Information We Collect
Personal Information
When you book a ride or contact us, we may collect your name, phone number, email address, and journey locations to ensure accurate service delivery and safety.
We only collect information that is necessary for booking, communication, and customer support.
Booking and Payment Information
We collect details about your bookings, including pickup time, drop-off location, and ride history. Payment details are processed securely, and we do not store full card or bank information.
This information helps us manage bookings and resolve any service-related issues.
Technical Information
When you visit our website, we may collect technical information such as IP address, browser type, and device information. This helps us improve website performance and user experience.
How We Use Your Information
We use your information to provide taxi services, including airport transfers, city rides, and executive travel. This allows us to complete your bookings accurately and on time.
Your data is also used to communicate booking confirmations, updates, and customer support messages. We may use it to improve our services and website functionality.
In some cases, your information may be used to meet legal or regulatory requirements.
Legal Basis for Using Your Data
We process your personal data because it is necessary to provide our services to you. In certain situations, we rely on your consent, such as when you submit a contact form.
We may also process data to comply with legal obligations or for legitimate business purposes, such as service improvement and safety.
Cookies and Website Use
Our website uses cookies to improve your browsing experience. Cookies help us understand how visitors use our site and allow us to improve content and performance.
You can control or turn off cookies through your browser settings. Some website features may not work correctly if cookies are disabled.
Sharing Your Information
We respect your privacy and do not sell your personal data. Your information is shared only when necessary to provide our services, ensuring transparency and your trust.
This includes sharing limited details with our drivers, payment providers, and technical service partners. All partners are required to protect their data.
We may share information if required by law or legal authorities.
Data Security
We take appropriate steps to protect your personal information from unauthorized access, loss, or misuse, including secure systems and restricted access controls.
While we work hard to keep your information safe, no online system is entirely secure. We regularly review and improve our security measures.
Data Retention
We keep your personal information only for as long as necessary to provide our services and meet legal requirements. Once your data is no longer needed, it is securely deleted.
Your Data Protection Rights
You have the right to access the personal data we hold about you. You can request corrections if your information is inaccurate.
You may request deletion of your data or object to its use. You can also withdraw your consent at any time by contacting us.
Cancellation Policy
We understand that plans can change. Our cancellation policy is designed to be fair for both our customers and our drivers.
Free Cancellation (Within 24 Hours of Booking)
You may cancel your booking within 24 hours of making the reservation at no extra cost, provided the ride time is not within the next 24 hours. You will receive a full refund if payment has already been made.
Cancellations After 24 Hours
If a booking is cancelled after 24 hours, the company may deduct a small percentage of the fare to cover administrative and driver scheduling costs. The remaining balance, if applicable, will be refunded.
Late Cancellations (Close to Pickup Time)
If you cancel very close to the pickup time or after a driver has already been dispatched, a higher cancellation charge may apply. This is to compensate the driver for their time and travel.
No-Show Policy
If the passenger does not show up at the pickup location without prior cancellation, it may be treated as a no-show, and the full or partial fare may be charged.
If you need to cancel or modify a booking, please contact us as soon as possible through phone or email. We are always happy to help.
Third Party Links
Our website may include links to third-party websites or social media platforms. We are not responsible for their content or privacy practices.
Children’s Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
Contact Us
If you have any questions about this Privacy Policy or how we use your data, please contact us.
Phone: 01315 630 316
Email: info@getryde.co.uk
Location: Edinburgh, Scotland
Service Hours: 24 hours a day, 7 days a week